Orientation of the college is toward its stakeholders, and there is a high level of student and stakeholder satisfaction. The members of curricula council are included in the process of making a self-analysis, and they have a possibility to meet the members of the evaluation committee during the process of evaluation.
The College cooperate with WoW in different level. Rector has an Advisory Board, which includes members of stakeholders (e.g. Ministry of Education and Research, Ministry of Social Affairs), the main employers of the field and also partner universities in Estonia and abroad (for example Tallinn Technical University, University of Turku and Helsinki Metropolia University on Applied Sciences).
For formulating of the strategical goals, the development plan of the College is compiled for every five years. The process of compiling the plan involves among the others, the members of the College Council and Student Council. The plan is prepared by public debates where everybody can express their opinion and make suggestions. The development plan is coordinated with the stakeholder (Ministry of Education and Research and Ministry of Social Affairs) and is introduced to the Advisory Board of the College to get their approval.
Strong cooperation with WoW is provided by different processes. We involve employers:
• curricula development process;
• evaluation process (e.g. institutional accreditation, quality assessment of the curricula etc.);
• admission process;
• supervising process (alumni are mentors for our students);
• defending process (alumni and employers are members and leaders of the final thesis defence committee).
The development of the curricula is provided by a Curricula Council. Each curriculum in the College has own council. The council includes members from different level and institutions e.g. students, teachers, alumni, employers etc. The Curriculum council has curriculum keeper who manage the development of the curriculum and who is the link between The College, students and employers. For decision making we collect different data and feedback from different target groups. Different surveys are organized periodically. 360°Feedback system support every curriculum team to make decisions which are based on an objective up to date data.
• Library feedback is collected every second year; target group – all students; the next survey in spring 2018.
• Survey of student satisfaction with the admission process is conducted twice a year; target group – students who were admitted in autumn 2017 and in winter 2018.
• Employee satisfaction survey is conducted every second year, the next survey in spring 2019.
• Student satisfaction survey is conducted every year, the next survey in spring 2019.
• Subject feedback – students´ feedback on each subject is collected after each course.
• Feedback on the organisational process of defence of the final thesis – is collected twice a year, students give feedback of the defending process.
• Alumni satisfaction survey - take place every second year; target group – graduates of the past two years; next survey in the autumn 2018.
• Employer satisfaction survey is conducted every five years; target group – employers of all graduates; next survey in the spring 2021.
• Feedback from traineeship places is collected every second year; target group – all places where our students have their practice; next survey in the spring 2018.
• Continuing education participants’ satisfaction Survey – take place after each course.
• Feedback from the residents of student home is collected every second year; target group – all students who use dormitory services; next survey in the spring 2019.
• Students’ feedback on studies and traineeship completed abroad - is collected after each experience, all participants.
• Staff feedback on international teaching and training activities - is collected after each experience, all participants.
• Feedback on the activities aimed at general public is collected after each event, all participants.
All partners are involved in the evaluation processes of the College. We prepare plans and write reports together, we involve them in to the interviews with the members of the evaluation team. They are the experts and share their experiences with evaluators.
Alumni are supervisors of our students’ final thesis and members of the defence committee. They are also mentors of students’ traineeships. The topics for thesis are also discussed and worked out with WoW, especially with our alumni.
Good example of the great cooperation with WoW is that the college is really flexible and ready to provide preparation of nurses at workplaces. For example, at the moment we have two groups of nurses who study at Pärnu Hospital. Almost all studies including traineeship take place at the hospital and our lectures have theoretical lectures at the hospital.
We have strong database for every field e.g. employers, alumni, supervisors, etc. Every department has their own list of potential supervisors and partners. In addition we have a list of councils, bodies etc. The activities are supported by the budged of the college, where every curriculum has their own sub-budget.
Good cooperation with stakeholders and WoW is a good opportunity as it provides possibility to be informed about employers’ and stakeholders’ interests and needs and about the trends in the field of education we provide. In turn, our employers are informed about activities of the College. It is a good way to share information and fill in gaps. All this guarantees effective quality management in the organization, increases the commitment to provide quality services and effectiveness and guarantees good cooperation between the college, stakeholders and WoW.
Good cooperation with stakeholders and WoW minimizes the gap between stakeholders, WoW and the College. It enables flexible and quick reaction and adaptation to WoW’s needs. The fact that employers feel that the College is the part of WoW is supporting the creation of the relationship which based on mutual trust and strong cooperation feeling. Close cooperation with stakeholders and WoW helps curricula developers, managers and rectorate in decision making processes for future development and innovation.